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Application Support Manager

CHICAGO-60618, IL, US
05/02/2020

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Required Skills

XML, SQL databases

Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

Position Description:

The Application Support Manager position serves all business units through implementation, support, and review of technological business processes and systems.

It will assist the business units to streamline their processes and distribute information in the most efficient manner.

This position is responsible for managing a team.

The successful candidate should have experience supporting a complex, high availability application portfolio and demonstrate a passion for technology and process-driven, collaborative problem solving.

Responsibilities:

• Develop procedures and processes for the Application Support team.

• Conduct ongoing training and coaching sessions to ensure quality of various department functions.

• Work directly with various vendors and data center on system upgrades and enhancements.

• Manage multiple projects and team members.

• Partner with business units to evaluate user needs, define technical problems, and determine and present solutions and/or options.

• Oversee and participate in projects from beginning to end including documentation, determining tasks, creating a timeline, identifying resources, conducting testing, and successfully completing implementation.

• Document and provide guidance to Application Support Team members on application release, incident management processes

• Serve as subject matter experts for the support of applications through analytical thinking, problem solving, configuration changes, and completing administrative tasks.

• Provide expertise and support during critical incidents

• Manage the monitoring and identification of services/processes to ensure high availability of the enterprise application portfolio

• Participate in or ensure completion of root cause analysis for resolved issues

• Assesses opportunities for application and process improvement

• Participate in 24/7 on-call support rotation

Qualifications:

• 4+ years Application Production Support

• 2+ years of Transportation industry experience

• Demonstrated ability to support and implement high availability software solutions

• Experience working with high level end users (clients and internal) to resolve their support requests

• Strong understanding of ETL (extract, transform and load) process extracting data from various sources and getting it into an end target

• Experince working with XML, JSON, and knowledge of web services

• Working knowledge of Microsoft products including Visio, Excel, Word, SharePoint, and Teams

• Familiarity with SQL databases

• Strong desire to learn new technologies and work in a team environment

• Solid understanding of application release methodologies and processes

• ITIL v3 Foundations certification preferred