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Tier 3 Systems Engineer

HOUSTON-77016, TX, US
05/15/2020

-

Required Skills

VMware

Company

Infinity Consulting Solutions, Inc

Experience

10 to 12 Year(s)

Job Description

Currently looking for a Tier 3 System Engineer to be the go-to resource to clients for all 0365 projects.

This position will

not

be handling ticket escalations on a daily basis.

This position is responsible for running simultaneous client projects (majority being on-prem to O365 migrations).

This person must have previous experience creating execution plans for a projects from start to finish, and prior experience being the main contact with external clients. Communication style is key!!

Technical Requirements:

Ability to support, design, deploy, and manage on premise Exchange 2013 and newer

Ability to migrate on premise Exchange environments to Office 365

Ability to support and manage Office 365 users & Hybrid Exchange Server Configuration

Ability to support and manage Active Directory 2012 and newer

Ability to support and manage key services including but not limited to DNS, DHCP, File Services

Ability to support, design, manage, and deploy Azure Solutions and Services

Demonstrated knowledge of VMware (vCenter, ESXi, and Horizon View)

Demonstrated knowledge in the support of servers and operating systems Windows 2008 – Windows 2012 R2 and above

Understanding of Veeam or other Backup and Replication technologies

Understanding of networking (IP, DHCP, DNS, data center switching)

Understanding of enterprise storage systems

Working knowledge or Windows PowerShell scripting experience

Knowledge of Kaseya VSA a plus

Knowledge of Monitoring and Management Platforms a plus

Typical Experience:

10+ years in-depth experience maintaining and supporting technology solutions that utilize technical skills described above

10+ years in-depth experience supporting and troubleshooting a multi-server windows Domain network environment

Experience working directly with technical engineers and practice managers as well as nontechnical end users

Performance Abilities:

Handles escalations from Tier 1 and Tier 2 teams.

Must be available onsite during normal business hours.

Must be available to be on-call for remote support escalations.

Follow standards. Update and provide documentation of current and new processes which adhere to best practices

Document technical problems, resolutions, and processes for assigned tasks and projects

Follow policies and procedures for change and incident management

Professional demeanor

Relentless focus in delighting customers, treating colleagues regardless of position with utmost respect

Provide updates to all teams and track activity in company CRM solution.

Able to interact confidently with C-level executives at Client Site.

Organized, able to manage and complete multiple projects simultaneously

Detail Oriented, able to apply consistency throughout the work product

Self-Starter in addition to having the ability to work in the guidelines of given directions

Able to work with outside vendors to troubleshoot issues and tackle problems

Efficient, effective at producing required results in a short amount of time

Strong communication, both written and orally (consistent, efficient, and effective)

Follow directions yet applies judgment and can be flexible

Team member yet knows when to work independently

Independent, with the ability to effectively work unsupervised

Pro-active, able to note things that need to be done without being prompted and proactively address them

Minimal travel required