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Data Services Manager

CARROLLTON-75006, TX, US
05/24/2020

-

Required Skills

PMP, Power BI, Tableau

Company

Infinity Consulting Solutions, Inc

Experience

3 to 7 Year(s)

Job Description

DATA SERVICES MANAGER

DALLAS/FORT WORTH AREA

POSITION:

ICS is looking for a Data Services Manager to join our growing client in Dallas, TX who want to bring this function in-house!

The ideal candidate will come from a Microsoft environment and thrive in a mid-sized, collaborative team where they are both hands-on and leading!

WHAT YOU'LL DO:

Manage, mentor, and grow a number of subject matter experts in reporting, dashboards, and data

Collaborate with IT Business Intelligence on data sets and define prioritization of Data Services tickets from the team

Drive best practices within the team

Work within the team to drive automation of regular reporting functions

Develop and maintain relationships across our stakeholder groups in Business Unit management, Sales,
Field Operations, Business Operations, and Marketing

Define our Data Services roadmap

Drive the scope and effectiveness of the data and analysis function.

Drive integration of company wide data into a centralized single data lake and modeled to support data analysis requirements from all functional groups

Work with the product, operations, and executive management teams to create a data enabled user journey.

Create and execute a plan for migration of the on-premise data warehouse into the cloud

Collaborate with all functions of the company to ensure data needs are addressed and the required data is modeled and available to analysts and end-users.

Build a multi-modal service model that meets the non-homogeneous needs of our functional groups—Full-service to Self-Service, and across our data stack.

Work with product, operations and executive management to maintain a holistic vision of the future of data, and help leadership plan for any changes in our data strategy or needs.

Responsible to set and maintain the data governance strategy across the company.

Leads and manages Agile data engineering teams responsible for implementing enterprise data platform technology assets in accordance with internal roadmap

Conducts reviews of new projects or enhancements to ensure that development work conforms with architectural standards. Monitor and incorporate industry innovations

Collaborate with analytics leaders across the organization to drive Data and Analytics awareness throughout the enterprise, to drive Company to a data driven enterprise

Create a master data management and governance strategy to establish single source of truth

WHAT YOU'LL NEED:

7+ years of data analysis and reporting or related experience

5+ years experience in call center or production environments

3+ years of management experience

Drive the scope and effectiveness of the data and analysis function.

Drive integration of company wide data into a centralized single data lake and modeled to support data analysis requirements from all functional groups

Work with the product, operations, and executive management teams to create a data enabled user journey.

Create and execute a plan for migration of the on-premise data warehouse into the cloud

Collaborate with all functions of the company to ensure data needs are addressed and the required data is modeled and available to analysts and end-users.

Build a multi-modal service model that meets the non-homogeneous needs of our functional groups—Full-
service to Self-Service, and across our data stack.

Work with product, operations and executive management to maintain a holistic vision of the future of data, and help leadership plan for any changes in our data strategy or needs.

Responsible to set and maintain the data governance strategy across the company.

Leads and manages Agile data engineering teams responsible for implementing enterprise data platform technology assets in accordance with internal roadmap

Conducts reviews of new projects or enhancements to ensure that development work conforms with architectural standards. Monitor and incorporate industry innovations

Collaborate with analytics leaders across the organization to drive Data and Analytics awareness throughout the enterprise, to drive Company to a data driven enterprise

Create a master data management and governance strategy to establish single source of truth

Experience in process improvement methodology including Six Sigma, PMP and or Agile certification.

Previous leadership experience in a complex, multi-site, multi-channel contact center and the ability to lead and coordinate cross-functional teams

Experience building dashboards with SQL and enterprise software applications such as SFDC, SAP, Power
BI, and/or Tableau

Demonstrated creative thinking and problem-solving ability

Outstanding problem solving and analytical skills including talent for conducting research, analyzing data,
developing hypotheses, and synthesizing recommendations

Ability to document, prepare and present data-driven presentations