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Senior Executive Technical Support Technician

THE WOODLANDS-77386, TX, US
07/25/2020

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Required Skills

Network+

Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

Currently seeking someone to LEAD the Executive Support team for all C level executives within the organization.

This is a small team, but you will be looked at as the first line of defense when a need arises.

You will have a junior tech below you to assist, but this is YOUR team to run.

Bedside manner is absolutely essential in this particular role as this role will expect white glove support 100% of the time.

Responsibilities:

The Senior Executive Technical Support Technician's responsibilities include, but are not limited to:

Provide advanced technical support for a variety of applications and platforms

Address and resolve incidents and requests with a sense of urgency and availability

Log all incidents and requests from identification through resolution

Diagnose, test and repair hardware and software issues

Deploy new hardware systems and software applications to users and facilities

Leverage other technical resources as appropriate to resolve incidents that are beyond the scope of ability or responsibility

Troubleshoot and problem solve to seek permanent resolution to incidents

Install, configure and troubleshoot home networks and equipment such as laptop computers, printers, wireless networks, routers and mobile devices; conduct home network surveys and make corresponding recommendations

Create a positive customer support experience with a focus on building strong relationships to foster trust and open communication

Utilize remote access as appropriate to resolve incidents

Maintain current and relevant technical knowledge and skills with a focus on continuous improvements and efficiencies to meet user needs

Serve as a technical expert with an ability to provide support to users and other team members

Ensure all AV specifications are according to the client's expectations and that all inventory is in good working order and condition

Set, strike and execute meeting events. On occasion the event will be off-site

Performs other duties as assigned and be able to reach, bend, stoop and frequently lift up to 80 pounds

WordPress Administration experience desired

Qualifications:

Bachelor's degree in Computer Science, Information Technology or other related field or equivalent work-related experience

2+ years of experience in technical support, troubleshooting software and hardware across technology
platforms (i.e., computers, mobile devices, etc.)

Microsoft Certification (MCSA/MOS) and Network+ Certification preferred

Experience with Enterprise mobile devices, tablet operating systems and devices such as iPhone/iOS and
Android preferred

Experience with Microsoft Office Suite of tools; Windows OS and Office 365 preferred

Demonstrated experience supporting senior-level executives in both office and home environments

Sense of urgency to address and resolve technical incidents with a focus on customer satisfaction

High level of professionalism, with a strong ability to communicate effectively with users at all organizational levels

Ability to successfully manage multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities

Ability to work in a fast-paced environment and provide 24/7 on-call support

Must have reliable transportation to travel locally to and from offices and executive home-sites (able to expense mileage)

A valid drivers license is required for team members that may operate Company vehicles