IT Support Engineer
NEW YORK-10018, NY, US
07/30/2020
-
Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
Our client is a growing Health and Wellness company. If you want to be part of a fast growing company with a start up feel to it, you will want to join our client.
Our client is looking to hire an IT Support Engineer
What You'll Like About Us
We work on problems that affect the lives of real people. Our users depend on us to make positive changes to their health and their lives.
We base our work on scientifically proven, peer-reviewed methodologies that are designed by medical professionals.
We offer a respectful, diverse, and dynamic environment where you'll be able to work on a variety of interesting problems that affect the lives of real people.
Responsibilities: IT Support Engineer
Serve as the first point of contact for employees seeking technical assistance in person or remotely
Maintain meeting room hardware for conference calls and video conferencing; Assist users with using
Zoom for conferencing
Record troubleshooting steps and resolutions within ticketing system, follow up and update users on status and provide information
Monitor and maintain computer systems
Setting up and onboarding new hires
Maintain computer inventory
Manage user accounts across various platforms
Test and implement new technology
What We're Looking For:
1-3 years' experience providing mid-size company (500~ employees) with both onsite and remote technical support
Excellent knowledge of GSuite administration
Excellent knowledge of Slack administration
High proficiency with supporting both MacOS and Microsoft Windows
Well versed in setting up and maintaining a fleet of macOS, Windows OS, iOS, and Android devices
Expertise setting up and maintaining A/V spaces and meeting room hardware (e.g.: Zoom Rooms, Google Meet) for both small, mid-sized meeting spaces.
Proven ability to provide and catalogue hardware at scale, including establishing a fast repair program
Excellent communication skills; capable to explain complex technical concepts to a Client audience
Results oriented; user-focused mindset
Naturally positive attitude, with the ability to maintain patience and composure under pressure
Ability to thrive in a results-driven, fast paced environment; Strong attention to detail
Team player: enjoys learning new concepts and collaborating with the team
Strong sense of responsibility and ownership: you will have come from an environment in which people are responsible for their own work, be ready to anticipate challenges and address them before they become problems, and eager to continuously improve the technology used by all users everywhere.
IT Support Technician
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
-
Bachelors
Walkin Information
-
7/28/2020
-
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
-