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Tier 1 NOC Engineer (Night Shift)

HOUSTON-77005, TX, US
07/31/2020

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Required Skills

Active Directory, Mac OS X

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

If you have a couple years of industry experience and are looking for a place to call home - this is the job to look at.

The NOC group is a tight knit group that truly work together as a TEAM and help support the business needs on a 24x7 basis.

HANDS-ON training and opportunities to grow your skill-set as fast as you can keep up.

State of the art equipment as ownership hasn't held back when it comes to investing.

CALL US if you'd like to hear more.

SHIFT: this is a 24x7 NOC so looking for candidates who can be flexible for ALL shifts—> Days, Nights, Weekends

Essential Duties and Responsibilities:

· IT Support relating to technical issues involving Microsoft's core business applications and operating systems

· Support of disaster recovery solutions

· Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Basic remote access solution implementation and support: VPN, Kaseya and other tools

· Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

· System documentation maintenance and review in ConnectWise

· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

· Improve customer service, perception, and satisfaction

· Fast turnaround of customer requests

· Ability to work in a team and communicate effectively

· Work with the CSRs to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

· Escalate service requests that require engineer level support

· Responsible for entering time and expenses in ConnectWise as it occurs

· Enter all work as service tickets into ConnectWise

Knowledge, Skills, and/or Abilities Required:

· Advanced understanding of operating systems, business applications, printing systems, and network systems

· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

· Diagnosis skills of technical issues

· Ability to multi-task and adapt to changes quickly

· Technical awareness: ability to match resources to technical issues appropriately

· Service awareness of all organization's key IT services for which support is being provided

· Understanding of support tools, techniques, and how technology is used to provide IT services

· Typing skills to ensure quick and accurate entry of service request details

· Self-motivated with the ability to work in a fast moving environment

Currently use a mix of both Windows 8/10 and Mac OS X, and Active Directory, so familiarity with these technologies is a big plus. Candidates should have 2-5 years of experience in a helpdesk or similar customer-facing role.

Third Party Applications Not Accepted