Customer Service Representative
SANTA ANA-92711, CA, US
10/09/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Santa Ana, CA
What You’ll Do:
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service
calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works
through to resolution.
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.
May assess needs and suggest/promote alternative products and services.
Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.
Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
Coordinates with other functions/departments as required.
Skills/Experience Needed:
1-2 years related experience
General knowledge of company products and customer service activities.
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications.
Customer Service Rep (Level 2)
Customer Service Representative
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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10/8/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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