Senior Helpdesk Technician
PLANO-75074, TX, US
10/14/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
4 to 6 Year(s)
Job Description
SENIOR HELPDESK TECHNICIAN
We are hiring a Senior IT Helpdesk Technician for our Healthcare client in Plano.
The ideal candidate will carry multiple certifications and be able to perform Level I - Level III Helpdesk support for internal and remote users.
This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups.
The Senior Helpdesk Technicians will train on a 9am-5pm schedule then move to a shift of their choice, ranging from 6am to 10am start time.
Responsibilities:
Provide 80%-100% phone support to local and remote users
Learn and support proprietary healthcare applications
Provide troubleshooting and support for email accounts, mobile devices, etc
Continually provide excellent customer service
Exhaust all means of ticket/issue resolution before escalating
Take initiative to address issues that may arise outside of normal scope of work
Requirements:
HDI (Help Desk Institute), A+ and/or Network+ certifications
4+ years of IT Helpdesk support experience
Windows XP/7/10 support experience
Active Directory account creation, password reset, etc
Mac/PC support experience
Mobile device support (Android and iOS)
Excellent customer service and communication
Help Desk Support
Business Services
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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10/13/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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