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Help Desk Specialist

LITTLETON-80160, CO, US
10/21/2020

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Required Skills

Microsoft Office

Company

Infinity Consulting Solutions, Inc

Experience

1 to 5 Year(s)

Job Description

Help Desk Specialist

Littleon, CO

Contract to Permanent Hire

Our client is seeking a qualified Help Desk Specialist to start on a contract basis and potentially convert to a permanent employee down the road.

The iseal candidate will have excellent customer service skills and the ability to support and work with a wide audience.

Must have IT Support experience at the enterprise level.

Qualifications:

- High School diploma with technical training is required.

- Preference will be given to Certificate / Associate / Bachelor’s degree in Business or Computer Science.

- Previous experience in a Business System support role and/or formal education in the listed discipline, equal to 6 years, may be substituted for the degree.

- Must be able to understand the business and work with users and interaction within all levels of the organization.

Required:

- Minimum 1 to 5 years experience in a Help Desk or Desktop Support role

- Adaptability and someone who will take the initiative

- Strong Customer Service skills

- Good Oral and Written Communication skills

- PC Hardware Repair experience

- Problem Resolution

- Helpdesk Methods and experience with Support Software

- Microsoft Office Applications

- Microsoft operating System

- Experience with supporting all facets of business operations required.

- Able to pick and carry desktops and laptops up to 25 lbs.

Job Duties:

- Help desk ticket management and scheduling

- Timely repair of desktops (schedule with vendors or complete repairs)

- Timely builds and deployment of desktops for new employees

- Work on deployments of phones (both desktop and cellular)

- Help team members with technology questions.

- Coordinate troubleshooting and maintenance of phone system issues (hardware, software, adjuncts, lines, etc.)

- Manage all PC and telephone moves, adds, and changes.

- Perform PC builds for installation.

- Perform preventative maintenance on computer inventory

- Assist Network Administrator with backup and other activities as requested.