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  • *Service Desk Analyst Posted on: 07/19/2018

    Infinity Consulting Solutions, Inc

    Active Directory

    Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...