The Electrical Root Cause and Launch Support Engineer is responsible for performing electrical root cause analysis on proto type and production level vehicles. Responsibilities include but not limited to: Direct and coordinate trouble shooting and repair activities at engineering and assembly facilities. Support a variety of launch activities at assembly plants and pilot plants. Conduct repair, customer audit testing, and management update meetings. Investigate problems found on early prototype engineering vehicles and coordinate interim and long term solutions with the component releasing engineers. Gather engineering teams from multiple engineering disciplines and direct them in solvi...
Minimum of 2-3 years’ experience providing IVR support, analysis and troubleshooting in a Contact Center environment. Experience engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues. Ability to communicate clearly both verbally and written to multiple tiers of management Self-starter, motivated to learn new applications, technologies and able to work multiple concurrent tasks. Strong diagnostic and problem solving skills Solid understanding of networking fundamentals and contact center technologies Experience troubleshooting and resolving issues within Windows Operating Systems Advanced Microsoft Office Skills Looking for a Telep...