Application Support
PLYMOUTH-55446, MN, US
11/08/2016
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Application Support
Plymouth, MN
Contract through 2016 with expected extension through most of 2017 potential to convert.
Schedule: Monday- Friday, standard business hours with occasional evening or weekend production release support.
Summary:
Level 2/3 information technology software support role, working with the internal senior level functional experts on the team. Will be working alongside team members who are experts in the software and business systems.
Applications team support over 80 different client software packages, business applications and computing platforms; which business groups use to create, analyze and test throughout the product development lifecycle.
Qualifications:
Prior experience managing a 2nd - 3rd level support ticketing queue for various applications/systems
Customer service, skilled in listening and patience, organization and tracking skills and written and oral communication
Strong knowledge of the Remedy ticketing system and systems documentation skills
Responsibilities:
Manage and maintain the Remedy queue consisting of Work Orders and Incident Tickets.
Manually track and produce weekly and monthly Remedy reports via Excel
Create and maintain Knowledge Base Articles for the Service Desk
Manage remote test lab and stand-alone test systems for internal technical testing and user acceptance testing
Manage application desktop kiosk systems
Utilize IP KVM solution to reimage systems
Utilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to manage test
equipment, kiosks, end user installations and troubleshoot end user issues
Utilize DRA to assign software packages to test and end user systems
Create and maintain application installation documentation
Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly
AdHoc Marimba and SCCM reporting queries and custom information
Administer FlexLM/FlexNet licensing
Manage National Instruments license server and licenses
Manage MATLAB license server and licenses
Manage X-Formation, a license utilization platform, and monitor alerts, troubleshoot issues, and predictive reporting
Create, Manage and maintain application distribution groups
Manage and maintain team Tips and Tricks document
Organize documentation in team SharePoint site
Participation on project initiatives in a supporting role
Take direction from functional experts on the team
Assist vendor partners with setup and support
Participation in weekly team and work direction meetings
Status updates
Software / Tools Used:
BMC Marimba Tuner
Bomgar
Cisco Jabber
FlexLM / FlexNET licensing
MATLAB License Manager
Microsoft Remote Desktop Connection / Remote Desktop Connection Manager
National Instruments LabVIEW License Manager
NetIQ Directory and Resource Administrator (DRA)
Remote Desktop Connection Manager
Remedy
SCCM
SCCM Remote
X-Formation
Application Support Analyst
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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