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Senior Voice Engineer

RICHARDSON-75082, TX, US
11/16/2016

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Required Skills

communication skills

Company

Infinity Consulting Solutions, Inc

Experience

5 to 8 Year(s)

Job Description

SENIOR VOICE ENGINEER

The Position:

We are hiring a Senior Network Engineer consultant who is able and comfortable with domestic and international travel.

The contract portion is a minimum of 6 months with a probability of extension or conversion to permanent employee status, depending upon budget and performance.

International travel periods could be 5 to 10 days, including weekends.

Responsibilities:

Responsible for evaluating, design, support and maintenance of unified communications related business activities and operations for the global enterprise.

Coordinate and/or participate in the resolution of day-to-day telecommunications problems in a timely manner; coordinate and/or participate in the design, installation and testing of unified communications equipment and systems

Coordinate and/or participate in activities associated with assigned projects, e.g. large scale moves, adds, deletes, upgrades, installations, etc..

Collaborate with Enterprise Architecture and peer technical teams to holistically engineer high quality infrastructure solutions in support of business initiatives.

Ensure service/support and design compliance with approved IT practices, standards, procedures and policies.

Support the develop standards, policies and procedures to continually improve the network infrastructure and services that IT delivers.

Ability to perform all system administration duties on the enterprise voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory.

Ability to monitor unified communication voice operations to identify and solve technical operating problems.

Able to perform all software changes required for telephone, software groups, system parameters, class of service and moves/adds/changes (MAC).

Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.

Capable of creating voice mail boxes, hunt groups, call vectors, automatic call distribution groups (ACD's).

Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.

Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives.

Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.

Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.

Participate and assist in driving the knowledge management process.

Perform research and analysis of unified communications technologies and services for the purposes of assisting management in decisions regarding the acquisition of new equipment,
software, and services to determine which would best meet company needs.

Assists in the acquisition of new equipment and services.

Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives. Participate and assist in driving the knowledge management
process.

Assist in developing and enhancing cooperative interdepartmental and business
relationships and communications.

Responsible for 3rd level support of the network infrastructure and services.

Establishes budgetary requirements for equipment and services

Creates an environment which encourages people to think, behave, take action, control
work and make decisions autonomously to attain clear goals.

Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved.

Requirements:

A completed Bachelor's Degree in Information Technology, Computer Science or related curriculum with 8 years of related experience or Master's degree with 5 years of related experience required

8+ years of experience with architecting and designing large-scale VoIP solutions; 5+ years of experience with Cisco or Avaya telephony equipment or applicable equipment; 5+ years of experience with network signaling protocols, including SIP, SIMPLE, XMPP, and H.323; 3+ years of experience with troubleshooting carrier and various connectivity issues for IP and TDM and IP networking fundamentals

7+ years' experience providing support in computing, UC solutions, Local Area Networks and project leadership/management required.

Solid knowledge/experience with computing and networking technologies, software products and systems in use at CommScope.

Experience with designing, implementing, and supporting Video Conferencing solutions - Polycom solutions preferred.

Experience with current best practices in IT standards and principles.

Strong analytical, problem solving and communication skills.

Aptitude to logically assess and troubleshoot hardware and software difficulties, and to determine accurate resolutions.

Excellent technical documentation skills

The ability to work under pressure and to deadlines.

Commitment to keep up-to-date with IT trends and developments

Incumbent will be required to be available 24-hours a day, seven days a week.

Ability to travel to domestically and internationally