Jobe Details

Network Operations Analyst Posted on: 01/10/2019

Infinity Consulting Solutions, Inc
  • -
  • -
  • CHICAGO-60611, IL, US

customer service skills

  • Job Description


    Seeking a Network Operations Analyst to join a global trading organization.

    As a Network Operations Analyst, you will provide 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided.

    Excellent communication skills are required because you will also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.


    Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.

    Problem Management - Solutions for Incident Management from Case Study evaluations.

    This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.

    Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services.

    This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures.

    Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.

    Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support.

    Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management.

    Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.

    Process Improvement - Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.


    Bachelor's degree

    2+ years of relevant Network Operations (NetOps) experience

    Knowledge and/or experience of multicast troubleshooting in a switch/routed network.

    Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)

    Understanding of the inner-workings of TCP/IP, Layer 2 and 3 switching.

    Good knowledge of enterprise switches, routers and firewalls.

    Ability to run and analyze sniffer traces (network data).

    Develop and maintain domain expertise across network eco-system.

    Ability to interact with advanced level engineering design and support solutions.

    Perform routine network analysis

    Perform monitoring for new events to open incidents

    Working knowledge of how to use management tools

    Position requires superior customer service skills; Leadership traits are highly helpful.

    Ability to work in a team oriented environment is essential

    Weekend and off hours support is required

    Professional network certifications are desired but not required.

  • Network and Systems Administrators
    Information Technology
  • No Preference
    FullTime Job
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Dough Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
Advertise with Us,