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Telecom Delivery Manager

AARON-30450, GA, US
03/21/2019

-

Required Skills

Software Testing, Operation Systems

Company

Cloudious

Experience

Job Description

Manages and sets priorities for the design, maintenance, development, and evaluation of all Telecom systems, including but not limited to Avaya, Cisco, Genesys, Nuance, Contact Center support systems.

Manages and sets priorities for the Telecom Engineering team.

Manages and sets priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including Telecom network, VoIP phones, Remote Connectivity support for remote users and Contact Center technologies.

Schedules and directs activities to resolve hardware and software problems in a timely and accurate fashion.

Conducts feasibility studies for various upgrade projects, improvements, and other conversions.

Defines hardware and infrastructure software standards in conjunction with owners and stakeholders.

Manages project implementation and operational costs, working closely with vendors and managing vendor relations

Develops solid business cases and presentations.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Maintains professional and technical knowledge by conducting research and by attending educational and technological workshops. This position requires contributions to team effort by accomplishing and sharing related results with other staff.

Maintains professional coordination and working relationship with peers in IT Infrastructure Engineering, IT Helpdesk and IT Security teams.

Contributes to team effort by accomplishing related results as needed