Job Details

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Desktop Support Specialist Level II

NEW YORK-10021, NY, US
07/04/2019

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Required Skills

Microsoft Office

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Department Overview

Technology

The Technology Team currently consists of 35 individuals, of which 21 are dedicated to development and 14 are focused on systems engineering and technology support.

Working directly with all areas of the Firm, the Technology Department plays a critical role in maintaining a seamless infrastructure and in developing proprietary solutions tailored to the Firm's investment activities and operations.

In particular, the Development group is heavily involved in building custom tools for risk management, research, trading, cash and position reconciliation, pricing, P&L attribution, collateral management, fund accounting, and investor relations.

The Infrastructure group is responsible for enhancing and maintaining the Firms network and server infrastructure and providing global support for our end users.

Job Description

This individual will be working closely with System Engineers to provide onsite and remote technology support for the overall firm.

Responsibilities include the daily maintenance of desktop systems, including troubleshooting desktop and laptop issues, building and deploying workstations and managing application installations.

Proper documentation of assigned Help Desk tickets, root cause analysis, and preventing repeat incidents are all key goals.

Responsibilities may also include network troubleshooting, information security research, mobile device management and keeping pace with new technologies.

Desktop Support Specialist

Requirements

Bachelor's degree in Information Technology preferred

5+ years' professional experience

Ability to research solutions and work hands-on when presented with an unfamiliar problem or technology

Capable of troubleshooting desktop and laptop computing for both Windows and Mac

Strong knowledge of Windows 7/10, Server 2008 R2/2012, Microsoft Office, and other
Microsoft applications

Knowledge of Apple products including iPhone, Mac, MacBook, and Apple TV

Ability to uphold the Firm's Information Security policies by diligently reviewing and monitoring systems and

proactively responding to events

Basic networking knowledge a must

Experience working with direct attached and network printers and consumer electronics is a plus

Must have excellent communication and interpersonal skills

Clear, concise, and timely documentation of all procedures

A strong commitment to providing excellent customer service

Ability to thrive in a dynamic environment and be able to multi-task

Experience leading projects / implementations with minimal direction