Systems Engineering Manager
CHICAGO-60624, IL, US
08/09/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
5 to 10 Year(s)
Job Description
Systems Engineering Manager
Summary:
The Systems Engineering Manager reports to the Director of Infrastructure Services and has overall responsibility for application hosting, file sharing, backup and server OS patching functions.
The service areas are comprised of server, storage, virtualization, segmentation, backup and disaster recovery technologies, in a hybrid-operating model across regional firm datacenters as well as in Cloud IaaS / PaaS / SaaS, with an emphasis on Cloud based solutions moving forward.
This key role is responsible for engaging stakeholders across functions to establish requirements, architect solutions to match needs, build, deploy and maintain solutions in production operations across their lifecycle.
The Systems Engineering Manager will also directly lead a team comprised of solution architects and engineers.
S/he will also manage relevant budgets and interface with operations monitoring, NOC, ITSM tools and process teams and applications owners.
S/he must understand solutions, operations and service management, delivery and project management and have the experience to engage stakeholders and colleagues to achieve desired outcomes.
Duties and Responsibilities:
Establish strategic vision for functional service areas to meet Firm business needs and use cases
Engineer and maintain Converged Infrastructure solutions for primary Firm datacenters across three global regions
Own functional service deliveries by establishing goals, timelines and projects and programs. Use PPM tools to report progress
Maintain production operations in accordance with business expectations with an emphasis on security and availability and scalability, across both on-premises and Cloud
Assess and migrate qualified applications to Cloud IaaS / PaaS / SaaS
Leverage the Firm's ITSM tool ServiceNow and supporting processes including Change, Incident and
Problem and Vulnerability Management to maintain operational excellence
Collaborate with the Firm's NOC to ensure critical solution level monitoring exists across components.
Ensure staff are trained and knowledgeable with access to triage Incidents
Collaborate with the Firm's Disaster Recovery and Business Continuity teams to understand business requirements and architect solutions to match
Establish and maintain KPI metrics across operations, delivery and support
Establish and maintain functional budget and deliver solutions that maintain appropriate price/performance balance
Determine annual team and staff goals and measure progress quarterly
Deliver staff performance reviews at department and Firm cycles
Hire, develop, train and manage employees
Automate repeatable tasks wherever possible to reduce delivery times and drive consistency
Communicate effectively and appropriately with both technical and non-technical audiences including leadership
Other duties as assigned
Education and/or Experience:
Required:
Minimum of 10 years of relevant work experience
Minimum of 5 years of management experience within an IT Infrastructure operations or solution
architecture role
Operational experience supporting business needs on a 24x7 basis
Demonstrated experience with Converged Infrastructure solutions (e.g. Cisco, EMC, VMware) and Cloud
IaaS / PaaS / SaaS solutions (e.g. Microsoft Azure, AWS or GCP)
Demonstrated ability to communicate technological information to business leaders
Experience with Microsoft Azure, including buildouts, migrations and operations
Experience with vendor management and negotiation
Familiarity with commonly used software licensing methods and license accounting practices
Preferred:
Bachelor's degree in Computer Science, Information Systems or a related field
Experience at a professional services firm
System Engineer
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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7/31/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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