Accounting Software Specialist
OAK BROOK-60561, IL, US
01/31/2020
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Required Skills
Microsoft Office programs
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
ACCOUNTING SOFTWARE SPECIALIST
An established and growing software firm is looking to add an Accounting Software Specialist to their local team.
The Accounting Software Specialist will be responsible for working directly with customers over the phone to handle software and accounting (end of month processing, client invoicing, etc.) needs related to the proprietary application.
On average you will receive 20-30 calls a week as a back-office specialist but you should also be able to run SQL queries for the application.
Previous experience working within a Windows environment and the Microsoft Office suite of products is required.
Previous experience working with a shipment tracking and/or order management software is desired.
Excellent customer service skills are required.
Responsibilities
Communicate with customers via telephone and email to resolve software/accounting issues
Document customer issues and resolutions in the incident tracking software
Assist customers with general application questions
Assist customers with dispatch applications. This includes order entry, scheduling, demand graphs, ticketing, reporting, and end of day processing
Assist customers with back office applications.
This includes invoicing processing, account receivable processing, applying payments to invoices, issuing credit/debit memos, reporting, and end of month closing reconciliation.
Assist customers with exports to accounting systems such as QuickBooks and Viewpoint.
Remotely connect to customer workstations or servers to troubleshoot software related issues.
Test, reproduce, research, document any software defects to be passed to development in the incident tracking software
Provide internal support for other employees requiring assistance
Perform software upgrades and complete software installations (may require evening/weekend work)
Requirements
Bachelor’s degree in IT or Business related field preferred
2+ years of software support experience preferred
Basic knowledge of Windows preferred
Proficiency with Microsoft Office programs
Strong proficiency in Microsoft Excel preferred
QuickBooks experience a plus, but not required
Experience writing SQL statements desired
Previous experience working with an accounting, shipment tracking and/or order management software is highly desired
Accounts Analyst
Accounting & Finance
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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1/16/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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