Job Details

Telecom Systems Analyst

LEXINGTON-40503, KY, US
02/24/2020

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Required Skills

    Microsoft Office, Visio
Company

Infinity Consulting Solutions, Inc

Experience

7 to 9 Year(s)

Job Description

AMAZING opportunity to join the company from the absolute ground up that will be supporting KentuckyWired throughout the entire state.

Job description

The Systems Analyst is a full-time exempt position that will lead and coordinate internal resources, business partners and third-party vendors for the flawless execution of projects.

The successful candidate will oversee and manage the rollout of new platforms to support a growing service provider business; manage and maintain third party vendors platforms ensuring business objectives are met; evolve business processes, ensuring maximum efficiencies are obtained.

Job requirements


Key Accountabilities:

Lead and coordinate multiple cross functional and/or strategic projects including implementation, testing and quality assurance of new platforms

Lead and coordinate internal resources, business partners and third-party vendors for the flawless execution of projects

Review, analyze, and evaluate business systems and internal user needs

Develop and own relationships with key stakeholders, working with them to optimize and enhance the sales tools, ordering processing and business processes

Work alongside internal Sales Operations, Product and Network Operations organizations to optimize system quality and operational efficiency

Develop in-depth awareness and familiarity with issues and events affecting internal Sales Operations,
Product and operational stakeholders

Design, document and maintain system processes

Define detailed configuration specifications and business analysis requirements to support effective
delivery of systems and projects

Identify common sources of technical issues or questions

Make recommendations to Sales Operations and operational teams

Proactively identify operations process improvements and execute changes to deliver value to internal customers

Manage third party platform vendors and implementation of features.

Manage and produce reports as required by the business

Provides front line support for inquiries, issues and requests related to third party platforms and systems owned.

Maintain regular communication with third party vendors

Perform all other duties as needed and assigned.


Essential Skills

Minimum of 7 years' experience in Business / Systems Analysis, IT Project Management or Quality
Assurance roles

Extensive experience with CRM, Billing, inventory and reporting systems required

Experience in managing hosted/cloud platform solutions (SaaS) for internal use for the company

Broad proven experience in eliciting requirements from business stakeholders, requirement
documentation, and system/user acceptance testing with vendors.

Strong track record of on time delivery of complex IT systems projects

Proven experience leading cross functional project teams to deliver exceptional outcomes

Demonstrated experience working with relational databases, data manipulation, migration and conversion.

Microsoft Excel expert, proficient in SQL queries preferred

Experience with software development and agile development process desirable

Extensive report generating capacities

Experience in generating process documentation

Experience with ITIL standards is a plus

Strong Microsoft Office and Visio skills

Strong written and verbal communication skills including technical writing

Bachelor's degree in IT / Computer Science or related disciplines preferred

Strong knowledge of Telecommunications service provider services and platforms is preferred

Current Salesforce Administrator certification preferred



Others
Telecommunications

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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2/14/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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