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Help Desk Analyst II

NEW ORLEANS-70116, LA, US
02/27/2020

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Required Skills

Adobe Acrobat, VMWare

Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

Help Desk Analyst II

Downtown New Orleans

Overview

Do you enjoy providing the upmost quality and support to high level executives to ensure they have the best their technical support? Have you found yourself training users and conducting lunch and learn sessions? If so, this might be your next career.

The Help Desk Analyst II is a pro-active, technology focused, customer service oriented professional focused on supporting around 200 executives deskside.

This position will be part of a team of IT professionals who provide in-house technical PC hardware and software support.

This person will respond to IT tickets, trouble reports, deskside and remotely.

Responsibilities

50/50 time spent providing quality technical service, and facilitating/conducting training to end users in person and deskside.

Support of all desktop applications, integrations, and the efficient delivery and updates of these applications.

Evaluate, deploy, and support all desktop applications and develop seamless integrations among desktop applications.

Perform routine software updates to enhance functionalities and security. Troubleshoot and resolve escalated desktop application and OS issues.

Create custom group policies for workstations.

Assist in maintenance of software licensing, configuration settings, operating systems, security updates, computer upgrades, major and minor software upgrades.

Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems, mobile devices, and application software.

Assist with any project hardware rollouts and applications/data migrations ranging from small user groups to firmwide technology transitions

Monitor office network and internet connectivity to ensure all network environments are operational.

Assist in maintenance of network/server equipment and network security.

Perform client new hire user IT onboarding training as well as day-to-day application training as needed.

Assist technology team in evaluating software programs, troubleshooting problems, and implementing new and upgraded systems

Professionally interacting with client service managers and engineers.

Additional responsibilities as needed.

Qualifications

Bachelor's or associate degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Minimum of 4 + years of desktop support, application support, and supporting operating systems in a
Microsoft Windows enterprise environment.

Ability to facilitate and conduct training in person and remotely.

Previous experience with IT user training preferred.

Previous experience working in a law firm or professional services environment.

Demonstrated knowledge of and experience with software and systems commonly found in professional services/law firm environments including VDI, VMWare, Microsoft Office Suite, Adobe Acrobat/Kofax
Power PDF Advanced, Microsoft Skype, iManage DeskSite/Document Management, and Workshare tools.

Experience in legal document creation, forms/templates, etc. and word processing a plus.

Experience supporting Microsoft Windows desktop infrastructure and related technologies.

Experience with Virtual Desktop Infrastructure is desired.