Helpdesk Support
NEW YORK-10003, NY, US
02/27/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Helpdesk Support
Position Requirements:
At least 3+ years of experience with supporting Microsoft Windows Server 2012/2016 (Focus on Active
Directory, DNS, Group Policy , File/Storage Services)
At least 2+ Years of experience with VMware vSphere environment (6 or higher)
At least 4+ Years of experience with support/helpdesk systems
Experience with update and apply Security Patch on Windows Servers
Knowledge and practical administrative experience with assigning access control and privileges for
various Windows application and servers
Fundamental understanding of Storage Array networks (SAN)
Experience in Troubleshooting and resolving critical issues with Windows Server Systems
Daily support of implemented technology including, but not limited to PC workstations, servers, printers,
Proactively identify hardware, software, and network issues and provide first line support.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved.
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Perform daily health check and report on SIEM, Mail Filter, Endpoint security server
Run diagnostic problems to resolve problems
Report significant and recurring issues to the IT management
Qualifications and Skills:
Four years relevant work experience, two years information technology related diploma
Basic knowledge of modern technology related to PC’s and Servers, Hands-on hardware and software troubleshooting.
Working technical knowledge of Windows Operating Systems, application and Active Directory.
Ability to conduct research into desktop hardware and software issues/products as required. Must have excellent interpersonal skills.
Progressive system administration experience with configuration and support of Microsoft Windows and VMware systems
Must be available for special projects, system maintenance, system upgrades, etc. after normal business hours and on weekends when required.
Bilingual in Mandarin and English is required
Help Desk Support
Business Services
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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2/24/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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