Jobe Details


Technical Writer Posted on: 03/02/2020

Infinity Consulting Solutions, Inc
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  • MOUNT PROSPECT-60056, IL, US

Acrobat Pro DC

  • Job Description

    Technical Writer

    We are working with a client in the northern burbs of Chicago.

    They are currently looking for a Technical Writer to develop documentation for a support (call) center that recently opened.

    The technical writer will be analyzing and documenting processes and workflows, developing call scripts, creating training materials for new support representatives, and helping to build a knowledge base.

    The ideal candidate will have some experience working with a call center or a technical support team.

    This is a contract position that has been approved and budgeted for and hope to have someone start as soon as possible.

    The Technical Writer must be local and sit onsite to work with Developers and other stakeholders.

    Experience

    Bachelor degree required (preference for Technical Communications, English, Journalism)

    Three to five years of professional Technical Writing experience or graduate degree

    Call center experience (software, hardware), technical support, web-based training, onboarding materials, knowledge base/knowledge management

    Experience researching and documenting processes and workflows, including interviewing subject matter experts (SMEs)

    Technical Skills

    Experience working with current collaboration tools and cloud-based solutions (Office 365, including OneDrive, SharePoint, Teams; Google Drive, Box, etc.)

    Adobe Technical Communications Suite (FrameMaker, Captivate, RoboHelp, Acrobat Pro DC) or Adobe Creative Cloud (Illustrator, Photoshop, InDesign)

    Familiar with current style guides (Microsoft Manual of Style, Chicago Manual of Style, AP Stylebook) and their application

    Nice to have: Knowledge of learning management systems (LMS), content management systems (CMS), Visio or equivalent (i.e., Lucidchart)

    Soft Skills

    Creative with strong analytical and problem solving skills

    Prioritizes tasks to manage multiple projects with competing deadlines and priorities

    Organized and detail oriented

    Strong interpersonal communication skills

    Flexible team player/self-starter who can work both independently (with minimal direction when needed) and as part of a team

    Able to follow instructions, collaborate with fellow team members, and provide necessary support
    Professional and discrete

  • Technical Writers
    Information Technology
  • No Preference
    Contract Only
    Other
    1
  • Candidate Requirements
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    Bachelors
  • Walkin Information
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    2/27/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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