Technical Writer
MOUNT PROSPECT-60056, IL, US
03/02/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Technical Writer
We are working with a client in the northern burbs of Chicago.
They are currently looking for a Technical Writer to develop documentation for a support (call) center that recently opened.
The technical writer will be analyzing and documenting processes and workflows, developing call scripts, creating training materials for new support representatives, and helping to build a knowledge base.
The ideal candidate will have some experience working with a call center or a technical support team.
This is a contract position that has been approved and budgeted for and hope to have someone start as soon as possible.
The Technical Writer must be local and sit onsite to work with Developers and other stakeholders.
Experience
Bachelor degree required (preference for Technical Communications, English, Journalism)
Three to five years of professional Technical Writing experience or graduate degree
Call center experience (software, hardware), technical support, web-based training, onboarding materials, knowledge base/knowledge management
Experience researching and documenting processes and workflows, including interviewing subject matter experts (SMEs)
Technical Skills
Experience working with current collaboration tools and cloud-based solutions (Office 365, including OneDrive, SharePoint, Teams; Google Drive, Box, etc.)
Adobe Technical Communications Suite (FrameMaker, Captivate, RoboHelp, Acrobat Pro DC) or Adobe Creative Cloud (Illustrator, Photoshop, InDesign)
Familiar with current style guides (Microsoft Manual of Style, Chicago Manual of Style, AP Stylebook) and their application
Nice to have: Knowledge of learning management systems (LMS), content management systems (CMS), Visio or equivalent (i.e., Lucidchart)
Soft Skills
Creative with strong analytical and problem solving skills
Prioritizes tasks to manage multiple projects with competing deadlines and priorities
Organized and detail oriented
Strong interpersonal communication skills
Flexible team player/self-starter who can work both independently (with minimal direction when needed) and as part of a team
Able to follow instructions, collaborate with fellow team members, and provide necessary support
Professional and discrete
Technical Writers
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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2/27/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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