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Transformation Program Manager

MILWAUKEE-53221, WI, US
06/16/2020

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Required Skills

written communication skills

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

The Program Manager, Technology (PM) owns the execution for the initiatives that span across the Enterprise.

This position requires self-initiative, ownership, excellent listening skills, responsiveness, collaboration, technical leadership expertise, time management, communication and business acumen.

This position will be responsible for managing multifunction and multi-vendor efforts to plan, implement, and support solutions to improve customer & channel experience, underlying technologies and business processes (internal and external).

Manage the integration and/or development and execution of deliverables directly to the customer & client channels.

Global collaboration and program/support coordination will be needed as required.

Collaborate with many internal stakeholders globally to align end-to-end business processes and systems required to support simplification and technology maturity in the space of lead to cash, provisioning & renewal.

Be responsible for scoping and delivering end-to-end solutions that span multiple business and technology teams

Responsible for the overall schedule, budget and scope of the initiative

Provide program management support to Product Management or service team in launching new products/work or service offering; maintain and execute detailed operations-readiness & change management plan.

Develop and manage high-level program strategy, as well as detailed execution plan. And execute on set strategy and detailed plan.

Work with key stakeholders across multiple functions to define strategy and requirements to execute enterprise wide initiatives

Collaborate with product owners, software & hardware product teams, global process owners, IT technology capability teams & IT – Business Technology relationship managers ( BTMs) to architect and deliver technical solutions

Own program & project roadmaps and lead implementation efforts

#LI-AO1

Qualifications

Bachelor's Degree

Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

Requires 8+ years of work experience in portfolio and/or program management, process improvement, change management with digital/high technology companies/products. Typically, with 12 years of related experience.

2+ years of "Sales Force CRM Platform" experience leading implementation of Lead to Cash business capabilities (preferably in a large manufacturing organization)

Excellent communication, influencing, and leadership skills

SKILLS , EDUCATION, EXPERIENCE:

Experience with agile and other program management methodologies

Manage or actively participated in major projects for over five years

Self-starter and possesses flexibility to work in a fast-paced & fast-changing environment and ambiguous situations, with ability to succeed amidst ambiguity

Ability to work in cross-functional teams, communicate with colleagues in both business and technical roles and develop process that drives scale.

Adept at working with different systems and making recommendations on improvements for both systems and processes.

Leveraging technology to invent, improve, and scale.

Proven ability to meet tight deadlines, multi-task, and prioritize workload.

Ability to handle the day-to-day management of tasks, prioritization and resolution of problems and issues and experience in implementing action plans to meet objectives.

Excellent communication and presentation skills and the ability to express thoughts logically and succinctly.

Experience managing the overall delivery through the aligned team

Must have excellent verbal and written communication skills

Must have excellent conflict resolution and people interface skills

Further education in business administration, operations or project management.

IPC (COMPLEX INFORMATION PROCESSING CAPABILITIES):

Experience with Lead to Cash end to end process simplification and driving digital maturity

Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the story behind it, as well as recommendations for next steps (i.e. measure business value delivery metrics)

Ability to adapt quickly to new technologies and changing business requirements

Seek out and embrace relevant perspectives when assessing a situation or deciding; demonstrate clear understanding of multiple viewpoints.

BEHAVIOR

High energy and passionate individual who inspires teammates to reach their maximum potential

Excited about trying new solutions outside standard approved

Embraces a culture of trust, free thought complete transparency

Bold & willing to challenge status quo

Serve as a change agent to unify the organization towards common objectives and outcomes (within the program setting) and drive adoption