Job Details

Technical Onboarding Specialist

SCOTTSDALE-85260, AZ, US
07/17/2020

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Required Skills

    Comptia A +
Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

Job Description

This is a 100% Remote opportunity!

Essential Duties and Responsibilities

Quickly gain an understanding of our SaaS software product, the key components, and how our users interact with it

Develop and implement a well-planned customer on-boarding

Provide customer training and education on company product and services

Provide product and technical support service to customers

Create, manage and track customer data using online tools

Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention

Pay attention to customer’s details and complaints

Achieve target customer retention

Intervene to customers at risk

Respond to customer support tickets and drive IT issues from start to full completion, escalating software failures to the Development team and working with them to resolution

Assist in improving customer documentation and support Knowledge Base articles

Recognize support case trends and bring these to the attention of the team

Qualifications

1-3 years of IT experience as a support engineer or related technical proficiency

Basic technical skills, IT Networking, and internet technology

Teaching or experience with facilitation is preferred

Exceptional customer service and interpersonal skills

Excellent phone, verbal and written communication skills

Analytical, Proactive and takes initiative

Business and tech-savvy

Ability to work on customer relationship management applications

Managed Service Provider (MSP) experience and or MSP channel products

Experience with general IT infrastructure technologies like switches/firewalls and networking

Experience with end system software installation issues and MSI installation issues is a plus

Experience with REST APIs is a plus

Experience with Amazon Web Services is a plus

Excellent troubleshooting and customer service skills

Must be authorized to work in the United States

Must sit on the West Coast

Education

At least one of the following:

A Bachelor’s Degree in Computer Science or 2 years of related experience

Comptia Network + or 2 years of related experience

Comptia A + or 2 years of related experience

VMware VCA or 2 years of related experience

Microsoft MSCA/MCSD or 2 years of related experience

AWS Certified Cloud Practitioner or 1 year of related experience

Cisco CCNA or 2 years of related experience

Additional Information

Professional office environment

Some travel to trade events may be required



Technical Business Analyst
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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7/15/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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