IT Service Desk Manager
MINNETONKA-55305, MN, US
08/17/2020
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Required Skills
written communication skills
Company
Infinity Consulting Solutions, Inc
Experience
4 to 7 Year(s)
Job Description
IT Service Desk Manager
Direct Hire Opportunity
Minnetonka, MN
Looking for someone to lead a Tier 1 & Tier 2 Service Desk Team someone with the desire to train, mentor and improve current processes is just what this client is looking for!
Experience Needed:
7+ years of professional experience
4+ years of team lead or management experience
Must have experience overseeing a team of Customer Service, Call Center and/or IT Help Desk or Service
Desk Representatives
Must have experience working within a high incoming call environment
Looking for someone with a strong background in customer service/IT service or help desk
Must have experience working with a ticketing system (ServiceNow, Jira, Remedy, Connectwise, etc.)
Someone with experience working within a Healthcare company OR working directly with Healthcare clients is strongly preferred
Any experience supporting EMR/EHR software is preferred
Must have excellent verbal and written communication skills
Must have experience interviewing, hiring and having critical conversations with internal employees must have the desire to help everyone on this team succeed and improve!
Looking for someone with a strong analytical mind we need someone that can help improve all areas of this team (call times, call resolution, and decrease call escalations)
Must have experience in a customer facing role you will need to be able to handle questions and incoming calls from customers on a daily basis
A Bachelors Degree is preferred, but not required for this role
Service Desk Mgr
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/13/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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