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Loan Operations - Distressed Debt

JACKSONVILLE-32205, FL, US
08/19/2020

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Required Skills

Mathematical Skills

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Position Summary

An Operations Manager is responsible for managing the department’s overall production and performance in order to meet and exceed the company’s strategic objectives.

Work with Vice President to ensure that strategies are implemented and monitored that will improve the bottom line of the organization while continuing to provide excellent quality, meet client’s expectations and further the company’s mission.

Essential Duties & Responsibilities

Manage day to day operations of department including, monitoring and addressing policy violations, conducting annual reviews, and participating in client calls and audits

Recruit, Retain and Develop team

Implement success plans for team members not meeting established production or quality goals

Assist VP with achieving departmental goals through monitoring production & staffing needs

Partner with VP to implement business strategies within area of responsibility to meet/exceed company goals

Identify loss trending and create remediation plan for any possible risk to or any of its clients

Collaborate with Compliance to research and implement investor or client changes and procedures

Ensure accurate monthly billing through detailed knowledge of client contracts

Responsible to execute strategic plan

Assist in executing new client implementation and expansion of existing services

Act as change agent to ensure continual process improvement for ongoing organizational growth

Act as representative and ambassador to promote positive relationships & strong partnerships for the benefit of the organization

Responsible for staying current with industry rules and regulations

Coordinate and calibrate with other areas to ensure consistency is maintained

Perform other duties as required by business needs

Qualifications

3-5 years of experience in Post Foreclosure Mortgage

Minimum of 2 years of experience managing a remote team of 30 or more individuals

Familiarity with FHA or Loss Mitigation Claims

Familiarity with Mortgage Servicing Systems, such as MSP, WebDirect, Client, Director, etc.

Familiarity with the HUD 27011 Claim form

Familiarity with FHA Connection (SFDMS and Neighborhood Watch)

Having familiarity with FHA Loss Mitigation documents, such as: Special Forbearance letters, Trial Payment Agreements, Loan Modification Agreements, Subordinate Loan Agreement, Partial Claim Promissory note

Exceptional written, verbal and interpersonal communication skills

Strong Analytical and Mathematical Skills

Ability to balance competing priorities, complex situations, and tight deadlines

Demonstrated ability to achieve results