IVR (Interactive Voice Response) Specialist
SAN ANTONIO-78202, TX, US
08/21/2020
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Required Skills
Company
VDart Inc
Experience
7 to 9 Year(s)
Job Description
Required Skills
7+ years of intensive experience in call center applications specifically CTI, Nuance / Genesys IVR, call routing and integration with CRM Systems
Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired
Conduct workshops to gather requirements for call flows, define route points, define Queue management
Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management
Familiarity with VoIP, related protocols, and standards and
Experience with on-premises contact centers, ACD SIP services / VoIP experience to include troubleshooting is a plus
Strong knowledge on Omni channel & Digital eservices (Email, Chat, SMS)
API integrations and Web service experience
Experience with coding languages such as JavaScript, Python, Java, C++
Other
Customer Service Representative
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/21/2020
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Recruiter Details
Leena
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