Job Details

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IVR (Interactive Voice Response) Specialist

SAN ANTONIO-78202, TX, US
08/21/2020

Annual Salary($): -

Required Skills

C++, JavaScript

Company

VDart Inc

Experience

7 to 9 Year(s)

Job Description

Required Skills

7+ years of intensive experience in call center applications specifically CTI, Nuance / Genesys IVR, call routing and integration with CRM Systems

Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired

Conduct workshops to gather requirements for call flows, define route points, define Queue management

Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management

Familiarity with VoIP, related protocols, and standards and

Experience with on-premises contact centers, ACD SIP services / VoIP experience to include troubleshooting is a plus

Strong knowledge on Omni channel & Digital eservices (Email, Chat, SMS)

API integrations and Web service experience

Experience with coding languages such as JavaScript, Python, Java, C++