Information Technology Change Manager
CHICAGO-60614, IL, US
08/22/2020
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Required Skills
Atlassian Wiki, Service Now
Company
Infinity Consulting Solutions, Inc
Experience
4 to 6 Year(s)
Job Description
Information Technology Change Manager:
This role is for an IT Professional who will provide expert oversight and administration of the change management process.
The IT change manager role interfaces frequently with all facets of the firm to ensure changes transition seamlessly through all phases of change management.
The IT change manager will provide expert advice to ensure change management is thorough and as efficient as possible.
The IT change manager role will also perform project management for governance related initiatives surrounding the change process, tooling, and transitioning to a DevOps environment.
The IT change manager role will ensure evidencing for change approvals, testing and implementations as required by COBIT maturity standards and the ITIL process definition.
The position is part of the IT Governance team.
RESPONSIBILITIES
Act as chairperson for weekly Change Advisory Board meetings
Provide day to day management of the IT change calendar and scheduled changes
Ensure all change tickets include adequate documentation, evidence and approvals
Act as administrator for the change management tool (Service Now) and the change management process
Provide evidence on the effectiveness of IT change controls to auditors and regulators
Maintain and review the IT change management policies and practice in order to propose enhancements in policy and resolve gaps in practice
Investigate and report on all IT change management breaches
Participate and take responsibility for the proper definition and implementation of change management policies and processes within IT operations
Work with IT line managers at all levels to ensure they are fulfilling their specific change management responsibilities
Act as the implementation coordinator for complex changes.
Act as a subject matter expert and help to drive the transition of Change Management practices from ITIL based controls to DevOps CI/CD automation.
PERSONAL QUALIFICATIONS
Bachelor's degree in Computer Science or equivalent degree/experience
COBIT certified assessor or ITIL accreditation
4+ years' experience working in IT Change Management, Operations, or Support.
Experience working in a regulated and/or financial industry
Proven leadership with ability to lead weekly meetings with diverse teams and staff of all levels
Demonstrated ability to create clear & concise documentation
Detail oriented & Deadline focused
Strong communication skills
TECHNICAL REQUIREMENTS
Experience with COBIT and ITIL control frameworks
Experience with AWS & DevOps Change Automation desired
Proficient with Service Now and Atlassian Wiki
Thorough understanding of industry best practices with regards to IT governance and Change Control.
Information Systems Managers
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/21/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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