Job Details

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Inbound Call Center Representative

ATLANTA-30319, GA, US
08/24/2020

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Required Skills

Technical Support, interpersonal

Company

Uniqsoft

Experience

Job Description

• Representative is responsible for answering and handling inbound calls from assigned client.

• Representative is accountable for answering all concerns and questions while providing excellent customer service.

• Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.

Position Requirements:

• Assist customers with a wide variety of questions via information accessed through the computer.

• Review employee accounts and answer questions based upon established policies and procedures.

• Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.

• Possess the ability to troubleshoot complex issues with little guidance

• Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers

• Possess the ability to work under pressure in a call center environment

• Possess exceptional conversational and problem-solving skills

• Ability to multitask and be able to diffuse difficult situations

• Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed

• Excellent interpersonal and telephone communication skills

• Perform additional tasks as directed.

Essential skills and experience

• College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry

• High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.

• Ability to multi-task (talk and type at the same time) and use multiple applications

• Excellent interpersonal, verbal, written and listening communication skills

• Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer

• Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied

• Computer literate with the ability to learn customer service software applications

• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers

• Flexibility to work specified shift and extended hours as necessary

Skills: Call Center Representative, Inbound Call Center Representative, Customer Service, Call Center Agent, Technical Support, Helpdesk, Customer Support