Jobe Details

IT Deskside Support Technician Posted on: 09/01/2020

Infinity Consulting Solutions, Inc
  • 5 to 7 Year(s)
  • -
  • WASHINGTON-20001, DC, US

Microsoft Surface, Microsoft O365

  • Job Description

    What this job involves:

    Installation, maintenance, diagnosis, and repair of vendor products (IMAC services).

    Includes hardware and operating systems troubleshooting support.

    Includes software support from key vendors (Microsoft, Adobe, etc.).

    Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of, and acting on any problem causing deskside issues.

    Adherence to established Company-IT support processes and service procedures.

    Will ensure Company-IT policies are being followed on supported devices.

    Responsible for asset and inventory tracking for all Company/Client equipment on site.

    Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance.

    Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings.

    Participate in corporate projects as assigned.

    Will act as liaison to the IT organization.

    Sound like you? Before you apply, this is what we are looking for:

    Have 5 to 7 years of experience working in a corporate business office.

    Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role.

    Strong client communication skills – will need to be able to support executives through general end-users.

    Technical knowledge of the supported platforms as well as a working knowledge of hardware.
    Win7/Win10 OS support.

    Office 2016 Support.

    Email flow support from Microsoft O365 to all Client provided devices.

    End to end tablet support, such as Microsoft Surface, iPad, and Android devices.

    Mobile device support including (Android and iPhone) smartphones

  • Desktop Support
    Information Technology
  • No Preference
    Contract Only
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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