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IT Help Desk Engineer Posted on: 09/25/2020

Infinity Consulting Solutions, Inc
  • 3 to 5 Year(s)
  • -
  • CEDAR RAPIDS-52401, IA, US


  • Job Description


    Cedar Rapids, IA

    We are hiring an IT Help DeskTechnician who will provide remote Tier I & Tier II technical support to users spread across the country.

    The IT Help Desk Technician must have excellent customer skills and a passion for problem solving.


    Respond to incoming help desk inquiries promptly, politely and professionally

    Quickly prioritizing and responding to all client calls and emails, identifying problems and providing expedient technical assistance for all computer related issues, including service workstations and other
    equipment for users through remote support techniques.

    Diagnose and resolve technical hardware and software issues to user’s satisfaction

    Research users questions using available information resources and advise user on appropriate action

    Installs new hardware and software for customers utilizing remote management tools.

    Follow standard help desk procedures like logging all help desk interactions

    Redirect problems to appropriate resources

    Identify and escalate situations requiring urgent attention

    Track and route problems and requests and document resolutions

    Troubleshoot Hand Held Scanner issues

    Demonstrate excellent communication skills

    Influencing a positive work environment that fosters team performance through own work and behavior.

    Assist in hardware rollouts

    Arrive to work punctually when shift starts and login to be online during working hours.


    3+ years of related technical helpdesk and customer service experience, including the following:

    Password Resets

    Active Directory profile creation

    Network Connectivity

    Installation and support of applications

    Installation and support of printers

    A+, MCP, and / or MCSE Certifications preferred

    Associates degree and/or Bachelor’s degree preferred

    Experience with repairing/working with hand held scanners is a plus.

    Experience with AS400 is a plus

    Must be able to lift up to 50lbs as needed

    Strong analytical abilities are required to interact with customers to evaluate work and provide technical assistance.

    Good interpersonal skills are required to interact with customers and clients and provide technical assistance to resolve problems.

    Good organizational skills are required to communicate effectively.

  • Help Desk Support
    Business Services
  • No Preference
    Contract To Hire
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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