Customer Service Representative - P&C Agent
SANTA ANA-92707, CA, US
09/30/2020
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Required Skills
written communication skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
CUSTOMER SERVICE REPRESENTATIVE - P&C AGENT
Santa Ana, CA
What You’ll Do:
Working in a call center environment, handles property & casualty related customer service and/or billing inquiries and problems.
Supports the growth of new business.
Uses a variety of computerized data entry systems for tracking, information gathering and troubleshooting.
Provides customers with plan coverage information, quotes, policy changes, and policy change impacts to premium.
Respond to inbound inquiries from potential or current insurance policy holders, national insurance companies and agencies, or national lenders referring business
Builds ongoing relationships
Quote and bind P&C policies and related products
Provide customer service to multiple P&C product queues
Adheres to compliance guidelines for the National Flood Insurance Program
Maintains working knowledge of new products
Meets production and quality control requirements and goals as assigned
Communicates professionally with all customers and peers
Skills/Experience You’ll Need:
Active P&C Insurance Agent License required
2+ years customer service experience in insurance industry
Working knowledge of company operating system(s)
Excellent verbal/written communication skills
Must be able to maintain professionalism and a positive service attitude at all times; outstanding phone etiquette
Strong detail orientation
Excellent organizational and time management skills
Ability to function within tight deadlines, extended hours
Strong customer service skills
Customer Service Rep (Level 2)
Customer Service Representative
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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9/28/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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