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Identity and Access Operations Manager

PLANO-75025, TX, US
10/24/2020

-

Required Skills

CISSP

Company

VDart Inc

Experience

6 to 8 Year(s)

Job Description

Responsibilities:

Lead the IAM Operations team and work with the resources to ensure deliverables are met within Service Level Agreements (SLA).

Collaborate with IAM Delivery, Engineering, and Architecture teams to maintain an ongoing IAM strategy aligned with
Organization's business objectives.

Provide technology leadership and direction to internal and offshore IAM teams.

Communicate effectively with management as well as customers to identify needs and evaluate alternate technical solutions and strategies.

Assume position as the IAM Operations Lead for Directory Services, IAM, and PAM platform escalations and incident response.

Prepare and maintain documentation including SOPs, runbooks, resiliency plans, incident response materials and SOP's for all IAM Services.

Prepare root cause analysis and post mortem incident analysis reports.

Lead response activities including working with business teams to report on status of service restoration activities.

Identify service improvement opportunities and collaborate with IAM service owners for prioritization.

Co-define IAM Operations' service levels, and metrics with IAM Service owners.

Analyze & report periodic IAM service performance metrics.

Lead efforts to ensure that the IAM team's MSP resources adhere to the IAM Governance standards.

Participate in audits and other compliance assessment activities as needed to assist with meeting compliance deadlines.

Work closely with business and application owners to analyze, configure and add new services as necessary.

Augment production support team(s) to ensure sufficient coverage for current & future IAM services.

Maintain patches and upgrades on a regular basis, upgrade administrative tools and utilities.

Coordinate with other support teams to ensure issues impacting IAM systems are resolved quickly and effectively.

Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards and baseline security configurations.

The IAM Operations Lead will participate in the IAM On-Call (off hours) rotation and will sometimes be required to work evenings and weekends, sometimes with little advanced notice.

Qualifications:

Skills & Qualifications:

8+ years of relevant experience in Information Technology with primary focus on operations.

Experience with administrating, implementing and supporting Identity and Access Management solutions.

Understanding of Information Security principles (e.g.: NIST Cybersecurity Framework (CSF), FIPS) and basics of
Information Security policy, techniques, and implications across computing platforms.

Must have ability to troubleshoot system failures, identify root cause and fix issues, ensure availability and integrity of the system.

Exceptional organizational skills with an ability to manage multiple priorities in a fast-paced dynamic environment.

Ability to translate technical statements and explanations in business, easy to understand language for consumption by management and business users for incidents and escalations as well.

Ability to prioritize work without management direction and provide clear and documented status updates to the team.

Must be able to effectively perform both independently and collaboratively as a strong team contributor.

Advanced technical proficiency with Windows and Linux Server support and Systems Administration.

Ability to document concise technical design specifications.

Proven written and verbal communication skills.

Experience working with cloud platforms such as AWS and Azure preferred.

Education & Certifications:

Bachelor's Degree with a technical major, such as Engineering or Computer Science or equivalent work experience.

ITIL Practitioner, Six Sigma Certification preferred

CISSP strongly preferred.

Key Skills: Identity Management, Access Management, AWS, Azure, NIST, IAM, SOP, MSP, CSF, FIPS, ITIL, CISSP