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Customer Service Representative

WARRENVILLE-60555, IL, US
10/29/2020

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Required Skills

MS Office

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Warrenville, IL

What You’ll Do:

Work within service-related call center or non-call center environments.

Verifies contacts and account information.

Examines customer requests and implements appropriate corrective action to respond to customer requests.

Coordinates the scheduling of residential and commercial transactions

Escalates queries/requests for action as appropriate to Supervisor and/or Field locations

Open title orders from customers, track them to production and follow up with customers as required

Employees perform a host of customer service duties such as receiving calls/emails and requests from the general public, real estate agents/brokers or other agencies.

The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls.

Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions.

Interface with customers typically by telephone, letter, fax or email to handle queries/problems.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Skills/Experience You’ll Need:

1-2 years related experience; no industry experience required

MS Office/Outlook

Typing 40 wpm

Strong customer service skills, ability to multi-task