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Genesys Engineer

WILMINGTON-19808, DE, US
11/07/2020

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Required Skills

Programming languages

Company

Infinity Consulting Solutions, Inc

Experience

6 to 8 Year(s)

Job Description

ICS is working with a Fortune 500, industry leading financial institution in Wilmington, DE who is looking for a Genesys Engineer.

Can you picture yourself working for one of America’s Ideal Employers? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation.
They’ve been named one of Fortune Magazine’s -World’s Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group.

With on-site training and mentoring, they are committed to your professional development as well.

Job Description:

6+ years of experience in Contact Center Technology using Genesys Framework.

Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP

Rest, Web Request, Web service blocks, DB blocks etc… is mandatory

Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP
layer/Media layer.

Hands on experience with Composer/IRD strategy development includes ECMA Script, Development
of Rules using Genesys Rules Developer Tool (GRDT)

Expertise on Genesys Rules System

Development of Rules using Genesys Rules Developer Tool (GRDT)

Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification,
Deployment

GRAT Audit Trial, GRE Cluster etc…

Application logs troubleshooting such as:

SIP Server/T-Server (T-Lib)

SIP Messaging

Universal Routing Server

Orchestration Server

Stat Server

GVP Components

Genesys Rules Engine

Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit,

SCXMLQueueQuery, etc.

Other:

Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration
and Management, Routing & Media components with integration experience.

Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys
config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

Working knowledge in the installation and configuration of the Genesys suites is a plus

Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc… is a plus

Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus

Knowledge on Cloud Computing technologies such AWS, Azure etc… is a plus

Knowledge on Genesys SDK development is a plus

Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.

Good communication skills (Written and oral).