Job Details

Infrastrastructure Operations Manager

NEW YORK-10034, NY, US
11/24/2020

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Required Skills

    Agile methodologies, interpersonal skills
Company

Endure Technology Solutions

Experience

3 to 5 Year(s)

Job Description

The Infrastructure Operations Manager will be directly responsible for running three offshore L1 support teams with a focus on delivery of exceptional value for our internal and external customers.

This position is tasked with driving continuous improvement for all operations teams, elevating the skills and capabilities of the team members and ensuring SLAs are adhered to.

The Infrastructure Operations Manager will be a key member of the Infrastructure Operations team and will report directly to the Director of Infrastructure Operations.

Position Responsibilities:

Conduct Daily, Weekly, Monthly and Quarterly meetings with the Offshore teams.

Manage and Prioritize Daily workload in the Jira ticketing system.

Responsible for maintaining the Knowledge Transfer Pipeline

Drive the continuous improvement process for all Operations teams.

Produce reports on team performance and metrics

Produce reports on systems and performance

Ensure that all teams are adhering to SLA's

Manage our Service Life Cycle Project

Manage/Standardize our Confluence document repository

Ensure all operations teams follow policy and procedures

Create/Update/Improve operational policies and procedures

Other tasks as assigned.

Manage Offshore teams in EC

Ensure foundational tools are operated and maintained for accuracy and performance.

Manage Sendword Now Tools

Manage Pager Duty

Participate in the planning and execution of Infrastructure projects

Help build required skills/techniques within our operational teams

Interface with IT and business customers

Act as primary incident commander for Major Incidents

Create detailed Postmortems for major incidents focusing on improvements to prevent reoccurrence

The candidate must possess the following skills, experiences and qualities:

3 years of managing an operations team

Working Knowledge of Database systems

Working Knowledge of Application support

Working Knowledge of Unix & Windows operating systems

Working Knowledge of Monitoring and Alerting workflow

Working Knowledge of Agile methodologies

Working Knowledge of ITIL framework

Strong interpersonal, written and verbal communication skills

Strong problem solving and analytical skills

Demonstrated ability to work well on collaborative, cross-functional teams.

Solid interpersonal skills with ability to work effectively with people of all levels of information technology

Expertise with a wide range of constituencies and organizational relationships

Bachelor's Degree in Computer Science or relevant work experience preferred


Infrastructure architect
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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11/24/2020
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Recruiter Details
Natasha Oliveira
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