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Helpdesk Technical Support Specialist- Mac OS

AUSTIN-78715, TX, US
11/30/2020

Annual Salary($): -

Required Skills

Office 365, trouble shooting skills

Company

Wipro

Experience

-

Job Description

Wipro is now hiring a Technical Support Specialist for a permanent opportunity in Austin, Texas.

This is onsite opportunity with excellent benefits and opportunity for growth.

As a Technical Support Analyst, you will be responsible for handling first level support via both telephone and remote support using vnc tool.

Your responsibilities will focus on supporting our network of computers, our agents and the ongoing improvements to IT systems and infrastructure.

This position requires demonstrable skills and expert proficiency with Mac OS 10.8 - 10.15 and iOS 8-13 as well as a strong knowledge of Jamf and the Helpline ticketing system.

This position requires a high level of independence and strong customer service skills.

Organizational ability is important to keep track of all tasks, As the job requires a great deal of multi-tasking.

This is not a job for someone who wants to do the same thing from day to day – there is a lot of variety and a lot of opportunity.

We enjoy our work and our clients, and we'd like to find someone who fits well within this culture.

Responsibilities

Diagnose and troubleshoot incoming client help desk requests and calls

Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services

Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems

Install and troubleshoot software including Office 365, VPN, Pages, Numbers, Notes, Mail etc.

Knowledgeable in software deployment using JAMF (Casper)

Extremely knowledgeable with Helpline Ticketing Tool

Assist with new employee on boarding (hardware configuration, user accounts, training)

Proven trouble shooting skills

Ability to establish priorities, work independently and proceed with objectives without supervision

Ability to develop/follow standard processes and complete documentation as needed

Ability to communicate well with clients, including clear explanations of complex technology issues