Job Details

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Active Directory

CHICAGO-60617, IL, US
12/09/2020

Annual Salary($): -

Required Skills

Microsoft Windows Server Administration

Company

VDart Inc

Experience

-

Job Description

Adhering to SLAs

ITIL Processes awareness and adhering to

Reporting to the Track Lead / Team Lead

Helping team members in case of Issues/Technical Problems

Handling tickets / requests

Troubleshooting technical issues

Ensuring that the processes are adhered to

Understanding of Multi-geo support environment

Support day-to-day aspects of the level 2 calls of Active directory & HyperV/VMware during business hours

Meet the SLA and QOS level

Escalation of all pending and failed calls

Improves and maintains customer and employee satisfaction

Provide L3 level support on AD, DNS, HyperV/VMware, Monitoring and Reporting

Implementing Backup/Restoration Strategy for 24x7 operation support

Applying patches/upgrades to maintain security level

Assist in implementation of Data centre consolidation

Perform H/W & performance monitoring and implement recommendations

Day-to-Day reporting tasks

Antivirus solutions

Required Skills / Qualifications:

Designing and managing multiple Active Directory Forests and Domains for a large, geographically dispersed enterprise

Experience in administering DNS, WINS, DHCP and PKI

Experience with configuring Group Policy Objects to secure a Windows infrastructure and WMI filtering

Sound knowledge in AD Site replication and topologies

Experience working at an AD 2008 functional level and migration to 2012 functional level preferred

Experience with domain consolidations/migrations preferred

Experience working with Microsoft to perform ADRAP preferred

Experience in Microsoft Windows Server Administration, to include Server 2003, 2008 and 2012 AD and OS

Experience using a ticket management system for work prioritization and daily workload management

Superior problem solving and troubleshooting skills at the System Engineer level

Possess the ability to work independently with minimal management supervision and as part of nationwide team of
engineers

Experience in scripting leveraging PowerShell is preferred

Ability and confidence in making system recommendations and providing excellent customer support

Excellent written and oral communication skills are required

Knowledge in ADFS is required

Should have knowledge in MS Azure

Experience in Migration Tools like, ADMT / Quest is preferred

Soft Skills

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE (Including MS Project and Visio)

Should have a great customer handling skills

Able to handle unforeseen situations

High level of acceptance

Can drive HCL's value and its methodology