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Cybersecurity Services Delivery Manager

HOUSTON-77003, TX, US
12/10/2020

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Required Skills

Microsoft Office

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Currently seeking a seasoned Manager within Cybersecurity to step into our organization and help guide the future of our security team.

You will be responsible for managing staff and also interacting with clients on a regular basis.

Essential Functions

Develop relationships and communicate with clients and the assigned points of contact on contracted managed security services and project deployments

Reporting/Meeting Management: Participate, prepare, and deliver customer facing Security Operations &
Governance reports, Quarterly Business Reviews, and other MSSP client reporting requirements

Develop key insights and metrics from customer data to build meaningful reports demonstrating Security
Operations and Governance performance

Consistently demonstrate exceptional customer service through all services delivered to the clients we serve.

Responsible for collecting and composing monthly reports for MSSP clients

Perform other duties as required and/or assigned.

Employee must be able to perform essential functions of the job with or without reasonable accommodations.

Knowledge/Skills/Abilities

Knowledge of cybersecurity concepts and technologies

Knowledge of cyber threats and vulnerabilities.

Knowledge of specific operational impacts of cybersecurity lapses.

Knowledge of cybersecurity and privacy principles.

Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Skill to translate, track, and prioritize information needs and intelligence collection requirements across the extended enterprise.

Develop methods to monitor and measure risk, compliance, and assurance efforts.

Perform needs analysis to determine opportunities for new and improved business process solutions.

Provide ongoing optimization and problem-solving support.

Provide recommendations for possible improvements and upgrades.

Gather feedback on customer satisfaction and internal service performance to foster continual improvement.

Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.

Ability to work independently and as part of a team

Ability to multi-task and excel in a fast-paced environment

Familiar with ticket and client management leveraging CRM Solutions

Strong leadership skills with the ability to support and empathize with team members

Excellent writing, editing skills and command of grammar with ability to edit text for consistent style

Strong organizational and time management skills, with meticulous attention to detail

Self-motivated with excellent communication skills (oral and written)

Practical experience working with all levels of internal and external management

Ability to assess risks and make decisions while working under pressure and time constraints

Knowledge of Microsoft Office, and ability to learn new software

Qualifications

CISSP or other industry recognized cybersecurity-related certification preferred but not required

Bachelor's degree in Computer Science, Information Systems, or related field is preferred

Experience working directly with technical engineers and as well as non-technical end users

Experience in technical writing and documentation management