Job Details

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Desktop Support

HAMILTON-39746, MS, US
12/15/2020

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Required Skills

MS Power Shell

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Desktop Support

Job Description:

We are seeking an IT Support candidate to work within the IT Team.

The successful candidate will be responsible to provide local and remote support to users across global offices with respect to the various business applications/systems and infrastructure in use.

In addition some management of administrative functions at the server level is expected i.e. user management in Active Directory and Business applications.

The individual will also provide observation on performance and recommendations on improving the user experience on proactive basis.

Core responsibilities:

• Ensure all day to day operational support on APAC, EMEA and NA region of a global team is carried out in a timely and reliable way.

• Use of technical and analytical expertise to identify and resolve incidents and manage problems.

• Works autonomously to resolve complex problems in a multi-functional setting, assessing and communicating issues of technological impact.

• Support and have ownership of IT-related issues and tickets received from staff, colleagues, and third-party providers.

• Application alerts/batch monitoring and issue remediation.

• Co-ordination and close collaboration with Global IT, business, and managed service teams.

• Preparation and up-keeping of documentation.

• In case of major incidents, collaborate with application/Infrastructure teams & manage the incident. Escalate, as necessary.

• Identify/gather the enhancements areas (process improvements/reporting enhancements/automation). Identify and report process glitches.

• Facilitate the on-boarding of new applications/services to the IT Support team.

• Learn new technologies and acquire new skills as and when required to cater to the changing demands.

The successful candidate should have:

• Diploma/Degree in an appropriate IT discipline.

• A minimum of 5+ years in a hands-on Information Technology Support role, preferably within the financial services sector.

• Solid technical knowledge in areas such as Windows (10, Server), Azure Active Directory, Microsoft 365 (Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, etc.), Microsoft Virtual desktop, Citrix XenApp and Monitoring tools.

• Proven experience in technical support activities for desktop/laptops, smartphones, Telephony, and Network.

• Experience in the AWS Cloud platform on a wide range of services will be an advantage.

• Experience in supporting applications and productivity tools.

• Scripting and automation experience in MS Power Shell and MS Power Apps will be an added advantage.

• Experience in Unix/Linux, SQL, VMware, and SharePoint will be an added advantage.

• MCSE, Microsoft 365/Azure role-based certifications, AWS and CCNA will be an added advantage.

• Working knowledge of ITIL processes (Certification desirable)

• Excellent interpersonal communication and presentation skills both written and oral.

• Candidate must be self-motivated, able to work independently, and be eager to learn and share new skills across the global team.

• Strong focus on customer service.

• Experience working with IT ticketing systems such as Remedy, Manage Engine, JIRA Service Desk, or Service Now.