E-Solutions
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Required consultant experience* Advanced knowledge of SAP CRM with four or more years of experience developing in SAP CRM.* Knowledge of Service Oriented Architecture (SOA) in general and SAP Enterprise ServicesArchitecture in particular* Ability to communicate technical information verbally and in writing* Ability to establish and maintain effective working relationships with others* Ability to map business processes to technology particularly SAP technology* Knowledge of the SAP Business Process Platform* Knowledge of the SAP IT Practices I IT Scenarios and how to map those to the Department s business processesPreferred Experience* Experience with the Florida Department of Revenue s CAMS project* Knowledge of the Information Technology Infrastructure Library (ITIL) and how ITIL maps to SAPsolutions* General knowledge of the SAP solutions for Knowledge Management and Collaboration (KM,Content Server etc.)* Knowledge of the Adapter Framework (AFW), Runtime Workbench (RWB), and the BusinessProcess Management Engine (BPE)* General knowledge of the SAP Master Data Management solutionRequired Duties and Responsibilities of Consultant shall include but are not limited to:* Review and analyze functional specifications, blueprint documents, and other information todetermine and recommend technical approach and solution and to provide estimated effort toimplement new software solutions.* Develop technical specifications.* Develop, test and implement new system functionality and maintain existing code includingprograms, work flows, forms, and other software applications through ABAP programming* Perform code reviews.* Provide user acceptance testing support and resolve defects.* Perform incident root cause analysis and resolution. Document incident and provide ETA as perstandards.* Document, provide ETA as per standards, and resolve service requests.* Resolve software and batch processing aborts and abnormal ends.* Provide status reporting of assignments.* Conduct system functionality review based on current code and/or technical specifications.* Meet with functional and/or technical staff to discuss technical approach and solutions and toexplain system functionality.* Provide mentoring and knowledge transfer to less experienced programmers.* Generate OSS notes requesting assistance from SAP headquarters.* Research SAP documentation for fixes to reported problems.* Map the FDOR business processes to appropriate technology solutions.* Complete all required policy, training, and acknowledgement courses.* Follow all Department, ISP, and team defined standards and procedures.* Perform other related duties, as required.