Job Details

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Desk side Support

PLANO-75075, TX, US
02/17/2021

Annual Salary($): -

Required Skills

Microsoft products

Company

VDart Inc

Experience

5 to 10 Year(s)

Job Description

Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone
Troubleshoot Windows 7/10 OS issues.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Provide technical support to Office Services as needed
Provide recommendations regarding new technologies to better support all executives, and users
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner including off hours
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions
Create scripts to automate processes and installations
Create new documentation and update existing documentation with regards to IT processes and procedures.
Act as SME for the Deskside and Remote Support Teams
Provides Project Team Support
Assists other Teams in creation of automated processes.

Job Requirements:

Bachelor's degree or equivalent experience (i.e. 10+ years' experience in an IT technical role)
5+ years' experience supporting C-Suite executives and other VIP staff
10+ years' experience in desktop hardware, operating systems, smartphones, and printers.
10+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
10+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
10+ years in script creation, debugging and troubleshooting
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills with a focus on instructions, procedures and protocols for both technical staff and for the end-user
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills