Infinity Consulting Solutions, Inc
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Duties: Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments or payroll transactions. Writes complete, succinct and accurate case notes. Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers. Handles questions or escalations on suspected fraud from other business units. Skills: Experience in risk mitigation within the payments or payroll industry (3-5 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts. Excellent research and investigative skills. Proficient use of technology with exceptional internet research skills. CFE certification is a plus! Must be able to work overtime as well as Saturdays and some holidays.