E-Solutions
-
Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipmentTakes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or scriptMay perform routine installs, moves, adds and changes as part of a directed team, including:o Whole unit replacemento Printer repairsReplacing rollersReplacing fuserReplacing maintenance kito Load software with a scripto Performs scripted image loading, unit diagnostics and replaceable unit swappingo Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripheralso Performs preventative maintenance activities on certain products as directedo Maintains a high degree of professionalism in actions, demeanor and dress.o Insures customer satisfaction throughoutTechnical and Behavioral SkillsHigh school diploma or GED requiredBackground investigation and drug screen requiredCompTIA A+ certification requiredSpecific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+General knowledge of desktop hardware and software including basic knowledge of Microsoft applicationsAbility to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipmentMust have valid driver's license and reliable vehicle with appropriate insuranceBasic mechanical skills and understanding of electro static discharge (ESD) proceduresAbility to resolve basic / non-complex problems as directedExcellent communication skills requiredClient and/or governmental clearance may be requiredMust be available for after-hours on-call rotation