Job Details

Email to Friend Save Back

Senior System Administrator

POMPANO BEACH-33072, FL, US
02/19/2021

-

Required Skills

Microsoft Excel

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Serve as "service owner” for assigned IT services as provided by the End User Services team
Troubleshoot and resolve escalated support issues related to assigned IT services
Coordinate cross-functional troubleshooting as required and follow up to ensure resolution
Establish and follow standard change management procedures for assigned IT services
Consistently follow established IT service management best practices and documented procedures
Serve as primary administrator of the ServiceNow IT Service Management System
Test and implement changes to the ServiceNow environment.
Serve as primary administrator for Mobile Device Management (MDM) system
Ensure that master data sets are normalized, and error free and data connectors are working correctly (e.g. location and user lists)
Develop reports that can be used to improve IT services and overall End User Services team performance
Provide a point of escalation for End User support issues as required
Technical mentor for Jr. Sys Admins.

Skills/Knowledge/Experience Requirements:

Bachelor's Degree in computer science, or equivalent, preferred
Experience configuring on the ServiceNow platform (Jakarta version or later)
Experience using Intune or similar MDM solution.
ITIL Foundation certification, preferred
Advanced technical knowledge and troubleshooting experience related to master data management and data connectors (e.g. Active Directory, Core Tables, CMDB etc…), preferred
Experienced in designing ServiceNow reports and KPIs aligning with business objectives
Experienced in configuration of the ServiceNow Knowledge Base
Advanced skill level with Microsoft Excel, preferred
Detail oriented and ability to clearly document processes and workflows
Excellent communication, listening, and writing skills
Ability to effectively collaborate cross-functionally and globally
Excellent customer service skills with the ability to display an energetic, positive attitude
Ability to identify customers' needs and offer appropriate solutions
Experience with managing and maintain print servers.
Experience managing O365 enviroment.
Working understanding of Project Management and completing projects within scope.
Advanced knowledge of Server management.