Job Details

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Tier II Technical support

RICHMOND-23225, VA, US
04/20/2021

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Required Skills

PLSQL, MS Office Proficiency

Company

Cloudious

Experience

Job Description

3 to 5 years’ experience Tier II support in Information Technology Services

Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

PLSQL
Experience with an ITSM tool
ITIL
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyse complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work independently with minimum supervision.
Strong willingness to learn new technologies, dive into challenges and take direction
Ability in problem analysis and resolution.