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Project Manager (SAS)

SANTA MONICA-90409, CA, US
06/18/2021

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Required Skills

AWS

Company

VDart Inc

Experience

Job Description

Skills: AWS, AWS Shield, AWS S3, AWS Transit Gateway, DNS, Powershell, SAS tools suite 0.4 (Base SAS, SAS Metadata Server, SAS Office Analytics, SAS Graph, SAS Studio, SAS Stat), SAS/IML, Windows Server 2016, SAS MetaData Cluster, Remote Desktop Service and Servers, Tibco Spotfire
Stakeholder Management:
Communication with Business users related to resolving queries, obtain clarifications and providing updates
Setup Business bridge calls to update status of Critical incidents / Outages
Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management:
Responsible for the project tasks assigned
Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
Manage queue effectively and allocate tasks to the team based on an allocation plan.
Service Tracking:
Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
Ensure quality of deliverables.
Service Execution:
Comply to defined process during task execution (including problem management, KEDB management etc.).
Knowledge Management:
Contribute and participate proactively in knowledge sharing sessions
Provide complete KT to support teams before any production release.
People Management:
Manage and mentor the mentees (team)
Provide inputs for development of learning plan for the team
Act as a buddy for new hires
Shares recommendation towards Performance management and recognition of team members.