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Network Support Engineer - CloudGenix

PHOENIX-85003, AZ, US
08/17/2021

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Required Skills

interpersonal skills

Company

Cloudious

Experience

Job Description

Perform operational support of the company's network infrastructure, including Paloalto CloudGenix and Prisma tunnels.
Provides 3rd level support for all network (LAN, WAN, network security, and load balancer) devices.
Simplify, Secure, Standardize, Automate, and develop Self Service throughout the Network Services portfolio.
Will be responsible for several different sites having SD-WAN installed across the regions.
Will be involved in all aspects of the deployed technologies, including testing, securing and support.
Will be working as a part of the Network Operations Team to educate and train staff on network technologies.
Work with business areas, vendors and other system professionals to identify, design and implement innovative network solutions.
Evaluating and make recommendations for products that support the network Infrastructure.
Participate in workflow and policy improvements.
Support engineering and sustaining engineering projects as the Network Services representative.
Establish the networking environment by designing networking configurations, participating with installations, and defining, documenting, and enforcing network standards.
Develop and maintain network topology, solution, and application-flow diagrams.
Assist Network Operations maximizing network performance, troubleshooting network problems and outages.
Secure network systems by implementing security controls and establishing and enforcing policies; defining and monitoring access.
Working with Network Operations, select and implement network and network security tools along with network standard operating procedures.
Review monitoring tool platforms, audit for accuracy, and take necessary actions when alerts are generated
Provides on-call 24x7 support when required.
Assist with preparing Statement of Work documents and seeking vendor input.
Supporting acquisition of hardware and software as well as subcontractor services as needed.
Work with cross-functional teams to design and develop innovative solutions that meets the needs of our customers

Qualifications

Paloalto CloudGenix Certified/Trained.
UG - B. BS/MS in Computer Engineering or RELATIVE Working Experience
At least 8 years' experience managing high availability network solutions
Knowledge of Paloalto Prisma and CloudGenix
Knowledge of Firewalls (Paloalto, Checkpoint, Cisco ASA)
Technical Knowledge of Routing (BGP, OSPF)
Excellent interpersonal skills and the ability to work with diverse and distributed product teams in an agile environment
Expected to be hands on and up to date with the latest technology stack.