Job Details

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Desktop Support Specialist

HOLLAND-49423, MI, US
08/26/2021

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Required Skills

A+ Certification

Company

Enconosoft

Experience

Job Description

Skills include strong experience with Microsoft Operating Systems, Office Applications and able to work in a Manufacturing and Distribution environment
Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users.
Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics.
Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI’s, etc.
Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, mobile devices, monitors, keyboards, printers, and other similar or related equipment
Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Suite, Windows 10, proprietary ERP applications, etc.
A+ Certification a Plus, ITIL Certification a Plus
Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Systems Support Supervisor, IT Systems Support Manager, and/or Network & Security Team
Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network LaserJet printers, mobile printers, and/or Multi-Function Devices.
Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.