Jobe Details

Desk Side Specialist Posted on: 08/27/2021

  • -
  • -
  • TORRANCE-90505, CA, US

Microsoft Operating System, Networking Technologies

  • Job Description

    Provide Day to day operations support as Level 2 to end users.
    Deployment of Laptops (Windows 7, 10 OS) to the end users.
    Provide Pre and Post Migration support for Laptop deployment
    Provide specialized hardware / software / network problem diagnosis / resolution for customer's end users.
    Provide onsite hands and feet support for Server and Network related issues.
    Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
    Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
    Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
    Strives to learn the job functions of the position's immediate supervisor as well as peer level positions with whom the individual interacts.
    Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
    Should have knowledge in Desktop Imaging & Scripting.
    Extensive knowledge on Hardware & O/S Trouble Shooting.
    Should be expert in deployment of operating systems locally & globally.
    Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
    Good understanding of IP telephony setups and installs
    Solid Blackberry and iPhone troubleshooting skills
    Basic understanding of Macs Nice to have.
    Basic understanding of Networking Technologies.
    Basics of Active Directory and Servers
    Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
    Knowledge on all standard Desktop Applications.
    Excellent customer service skills. This is a MUST!
    Excellent troubleshooting skills This is a MUST!
    Excellent interpersonal skills to interact with various individuals with diverse backgrounds This is a MUST!
    The ability to learn and understand new technology and skills quickly
    Ability to react to and act upon feedback.
    Must to be a team player

  • Desktop Specialist
    Information Technology
  • No Preference
    Contract Only
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Vaibhav singh
Advertise with Us,